Rich Prize Contact Details and Account Help
Use the contact details below for questions about an existing Rich Prize account, payments or verification. Rich Prize does not accept players from Ireland.
Email addresses for support
These email addresses reach Rich Prize support, not the team behind this independent information website. Choose the contact that matches your enquiry.
| Support email | Enquiry type |
|---|---|
| [email protected] | Account assistance and verification questions |
| [email protected] | General support enquiries |
What to include in your enquiry
Prepare the following details to help Rich Prize support understand the issue.
- Your account identifier, such as your registered email address, not your password.
- A clear description of the issue, with the relevant date and any error message.
- For payments, the amount, payment method and transaction reference, if available.
- For a failed deposit, check your bank limits and available balance, and confirm whether funds were debited.
- Prepare a transaction screenshot with sensitive details concealed.
Protecting your account information
Never send passwords, one-time security codes, card security codes or full card details when seeking help.
Rich Prize verification requires a valid identity document, proof of address and proof of payment. Confirm the document-submission procedure with support before sending sensitive files. Treat unsolicited messages cautiously, especially requests for credentials or documents.